General Manager - Operations

About the role

The General Manager, Operations plans, directs and coordinates the day-to-day operations of the company across its business units: Food Division, Non-Foods and Distribution Centre. The role covers pricing, sales, distribution and service delivery, and admin and financial operations, and reports directly to the Managing Director and the Board of Directors.

Key responsibilities

• Direct and coordinate production, pricing, sales and distribution across all business units, and set operational policies and goals with the Managing Director, Board and divisional managers.
• Plan cross-divisional activities such as promotions and expansion projects, and recommend and oversee facility locations, remodeling and expansion.
• Review financial statements and performance data, direct financial and budget activities, set pricing and credit terms, and monitor suppliers.
• Guide divisional managers, set performance standards, close supervisory accountability gaps and conduct annual appraisals.
• Ensure compliance with company policy and labour legislation, close HR-compliance risks, meet health and safety obligations and support the disaster and business continuity plan.
• Act as operational liaison with Finance, HR, IT and Marketing, communicate with the Board, and represent the company to suppliers, regulators and the public.

Required profile

• Bachelor's degree in Business Administration, Management or a related field; a Master's is an asset.
• At least 10 years of progressive management experience, including 3 years in a multi-unit or multi-divisional operational leadership role, ideally in retail, distribution or automotive.
• Demonstrated experience managing through subordinate managers rather than direct execution.
• Working knowledge of Dominica labour legislation (Labour Contracts Act, Labour Standards Act, Protection of Employment Act, Employment Safety Act).

Required skills

• Office, financial and reporting software (Microsoft Excel, Microsoft Office suite, ERP/POS systems for retail and distribution).
• Project management (PMP principles), economics and accounting, and sales and marketing principles.
• Critical thinking, complex problem solving, negotiation and time management across a multi-unit portfolio.

Work is mainly indoors in an office environment with regular travel between divisions, a standard week exceeding 40 hours and occasional early mornings, evenings or weekends during peak periods. PPE is required in warehouses, distribution centres and renovation sites.